The Front Office Executive is the face of the resort, responsible for creating an exceptional first impression for guests. This role involves managing check-ins and check-outs, handling reservations, addressing guest inquiries, and ensuring seamless coordination with other departments to deliver a delightful guest experience. The ideal candidate is warm, professional, detail-oriented, and passionate about hospitality, embodying the resort’s commitment to superior service. As the first point of contact for guests, the Front Office Executive plays a key role in upholding the resort’s reputation for excellence and guest satisfaction.

Key Responsibilities:

• Guest Check-In and Check-Out:
• Handle guest arrivals and departures efficiently while maintaining a warm, professional demeanor.
• Manage the check-in/check-out process, including room allocation and key handovers.
• Guest Relations:
• Act as the first point of contact for guests, addressing their queries, concerns, and requests promptly.
• Ensure exceptional service standards to enhance guest satisfaction and loyalty.
• Handle VIP guests and special requests with utmost professionalism.
• Reservations Management:
• Manage room bookings and coordinate with the reservations team to ensure accurate records.
• Assist walk-in guests and handle last-minute bookings when necessary.
• Communication:
• Coordinate with other departments (housekeeping, F&B, maintenance) to ensure a seamless guest experience.
• Maintain effective communication channels with the team and escalate issues as required.
• Cash Handling and Reporting:
• Process payments accurately, including cash, card, and other payment methods.
• Maintain proper records of transactions and generate daily revenue reports.
• Problem Solving:
• Handle guest complaints and resolve issues promptly to maintain a positive reputation for the resort.
• Provide alternative solutions when required, ensuring guest satisfaction.

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• Administrative Duties:
• Maintain front office supplies and equipment.
• Update guest profiles and records in the property management system (PMS).
• Hospitality Standards:
• Adhere to luxury resort service standards and promote a welcoming environment.
• Uphold the brand image through impeccable grooming and professional behavior.

Skills and Qualifications:

• Educational Qualification:
• Bachelor’s degree or diploma in Hotel Management, Hospitality, or a related field preferred.
• Experience:
• Minimum 1-3 years of experience in a similar role in luxury resorts or hotels.
• Skills:
• Exceptional communication and interpersonal skills.
• Proficiency in Property Management Systems (e.g., Opera, IDS, or equivalent).
• Strong problem-solving abilities and attention to detail.
• Multitasking and time management in a fast-paced environment.
• Fluency in English (additional languages are an advantage).
• Attributes:
• Friendly, approachable, and professional demeanor.
• A customer-focused mindset with a passion for hospitality.
• Ability to work flexible schedules, including weekends and holidays.

What We Offer:

• Competitive salary and benefits.
• Opportunities for career growth and professional development.

Job Type: Full-time

Pay: ₹15,000.00 – ₹20,000.00 per month

Schedule:

• Rotational shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person